Refund policy

Legends Jockwear Return Policy

At Legends Jockwear, we strive to ensure you are completely satisfied with your purchase. Please review our return policies below to understand how we handle returns and exchanges.

1. Comfort and Fit Guarantee (Applies to Boxer Briefs Only)

If you're not satisfied with your first purchase of Legends Jockwear Boxer Briefs (Undergarments), we’ll make it right by offering a refund or allowing you to exchange your first worn boxer briefs.

How to Request

  • Contact us at support@legendsjockwear.com with your order number or receipt and confirm your preference.
  • Applies only to your first worn boxer briefs, per customer.
  • Requests must be made within 30 days of purchase.

If You Choose an Exchange

  • We will ship the replacement item free of charge (excludes certain countries outside North America).
  • After the exchange, no further refunds or exchanges will be permitted for that item.

2. Standard Return Policy

For all other returns or exchanges, the following conditions apply:

Eligibility

  • Returns are authorized for unworn products with all tags and labels attached.
  • Items must be unworn, unwashed, and in original packaging.
  • Returns/exchanges must be made within 30 days of purchase.

How to Submit a Return or Exchange Request

  1. Contact us at support@legendsjockwear.com with your order number to request authorization.
  2. Once approved, you will receive a prepaid return shipping label for eligible returns or exchanges.

Shipping Coverage

  • Returns (Refunds): We will cover return shipping for orders within Canada and the USA.
  • Exchanges: Return shipping will be covered for eligible items, but no additional refunds or exchanges will be allowed after the replacement is sent.

Processing

  • Refunds or exchanges will be processed within 10 business days after the returned item(s) are received at our warehouse.

Exclusions

  • Final Sale Items: Cannot be returned or exchanged.
  • Gift Cards: Non-refundable and cannot be redeemed for cash.
  • If you purchased a Legends Jockwear product from another retailer, please contact that retailer directly for returns or exchanges.

3. Unauthorized Returns & Worn Garments

  • Unauthorized Returns: Refunds or exchanges will not be issued for unauthorized returns. Please contact us to confirm your return is authorized before sending anything back.
  • Worn Garments: Refunds or exchanges will not be processed for worn garments (except as specified under the Comfort and Fit Guarantee).

Unauthorized returns, including worn items, will not be returned to you.

Need Help?

For further assistance, contact us at:
📧 support@legendsjockwear.com

We’re here to ensure your satisfaction with our products!